Adriana Shnall, PhD, MSW, RSW, is the Program Director of the Koschitzky Centre for Innovations in Caregiving at Baycrest. Prior to that, she was the Program Director of Baycrest@Home, Clinical Programs. As part of her portfolio, she led the Seniors Counselling and Referral and Senior Support Programs. She was also the Manager and Professional Practice Chief for Social Work at Baycrest. Adriana has over 30 years of clinical experience working with older adults and their families including outpatient community services, long-term care and inpatient services. She was the recipient of the Baycrest Outstanding Innovations award. Adriana has an academic appointment with the Faculty at the rank of Assistant Professor and teaches at the Factor-Inwentash Faculty of Social Work and at the Institute for the Life Course and Aging, University of Toronto. Adriana integrates clinical practice, education, research and leadership experience to improve healthcare providers and family caregivers’ outcomes.