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SWK 4515H – Research and Quality Improvement in Human Service Organizations - Required

Senior managers need to know how to structure their organizations to meet organizational goals, how to identify and measure these goals, and how to track process and refine service delivery to meet these goals including responding to changing needs.
This course will cover topics such as: developing organizational mission and vision statements; identifying and refining organizational goals through consensus building; quality assurance and improvement; annual planning; change management; engaging stakeholders; developing programs through logic models and balanced score cards; monitoring processes, analysis of data and reporting; program evaluation and service refinement; management information systems and outcome reporting.