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SWK 4425H – Human Services Management and Leadership - Required

Formerly titled Leadership Skills in Social Service Organizations

This course focuses on the skills needed by senior managers and administrations to take effective leadership within the organization and outside the organization. It is designed to develop leaders with vision, values and strong skills in stakeholder relations. Key areas covered will include: understanding leadership; ethics and leadership; working with Boards of Directors/governance; stakeholder relations including relations with funders; transparency/public accountability; public engagement; strategic planning/social entrepreneurship; fundraising strategies for marginalized populations; developing alliances/collaboration; core values that determine the shape and function of organizations; processes of social exclusion and marginalization; achieving diversity among staff and management reflective of the diversity of the agency’s clients; creating a physical environment that is accessible to diverse community members; culturally competent service delivery.